● 招聘公司:RBC
● 公司简介:加拿大皇家银行(Royal Bank of Canada)成立于1864年,是加拿大市值最高、资产最大的民营银行,也是北美领先的多元化金融服务公司之一。在全球,加拿大皇家银行拥有约七万名员工,在30多个国家设立有分支机构,为1400多万客户提供各类金融服务。
● 招聘职位:客户顾问 ● 职位性质:Part Time ● 职位薪酬:$40,000+ ● 工作内容: - 主动与分行客户接洽,提供良好的服务体验;
- 提供良好的客户体验,推动解决方案实施;
- 向客户介绍RBC合作伙伴的能力,或亲自完成客户解决方案,为团队的成果做出贡献;
- 主动承担客户银行问题的责任;
- 培养和维护与合作伙伴的关系;
- 管理风险,从而在完成交易时保护客户和股东的利益。
● Responsibilities: - Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
- Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
- Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
- Proactively take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
● 职位要求: - 有将客户放在第一位的热情,以及在解决方案环境中的经验;
- 自我激励能力以及优秀的沟通技巧;
- 灵活使用如智能手机、平板电脑、笔记本电脑等技术工具;
- 接受弹性工作时间;
- 掌握法语和英语。
● Requirements: - Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment
- Drive and self-motivation, as well as excellent communication skills and emotional intelligence
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
- Personal flexibility to work flex hours
- Bilingualism required: French & English
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