● 招聘公司：Scotiabank
● 公司简介：丰业银行是加拿大的国际银行，也是美洲地区领先的金融服务提供商。服务范围包括个人和商业银行、财富管理和私人银行、企业和投资银行以及资本市场，帮助我们的客户过上更好的生活。
● 招聘职位：客户关系专员（动态基金方面） ● 职位性质：Full-time/Part-time, Temporary ● 工作内容： 接收并回复所有有关的客户查询和问题； 与其他部门沟通，确保及时处理客户要求，并根据客户要求实施质量控制 按要求开展专项工作； 必要时将客户问题上报给直接主管； 在客户和其他有活力的卓越中心之间充当联络人； 对研究要求进行初步分析。
● MAJOR RESPONSIBILITIES： Receive and responds to all customer inquiries and issues relating to registered plan, policy and procedure, fund and account details; Work on special projects as required. Maintain familiarity with policies and procedures of the department and the Centres of Excellence; Act as a liaison between clients and other Dynamic Centres of Excellence ; Conduct preliminary analysis on research requests; Interface with other departments to insure customer requests are being processed in a timely manner and may have to execute quality control upon customers’ request
● 职位要求： - 金融或相关专业大学学历或同等学历及工作经验；
- CSC/IFIC认证；
- 掌握双语（法语和英语）；
- 熟悉微软办公软件；
- 拥有行业数据库知识（即Ifast）；
- 优秀的客户服务和沟通能力；
- 具有团队协作能力；
- 能够及时倾听、理解和处理客户的询问、问题或投诉；
- 优秀的组织分析能力；
- 良好的解决问题和时间管理能力；
- 良好的应变能力和管理能力。
● REQUIRED QUALIFICATIONS： - College Diploma or the approved equivalent combination of education and work experience; University degree in Finance or related studies, a definite asset.
- CSC/ IFIC certification definite asset;
- Bilingual (French & English) definite asset;
- Knowledge of MS Office;
- Knowledge of industry databases (i.e. Ifast);
- Excellent customer service and communication skills;
- Ability to work independently and cooperatively as a team;
- Ability to listen, understand and handle customer inquiries, problems or complaints in a timely manner;
- Excellent organizational and analytical skills;
- Good problem-solving and time management skills;
- Excellent flexibility and change management skills.
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