● 招聘公司：Mackenzie Investments
● 公司简介：Mackenzie Investments是一家领先的投资管理公司，为零售和机构客户提供投资咨询和相关服务。今天，我们正以坚定的精力、超前的思维和创新的想法，在这一基础上再接再厉。麦肯齐拥有顶尖的人才、稳固的所有权、以及对投资者成功坚定不移的承诺。● 招聘职位：客户关系经理 ● 职位类型：全职 ● 职位薪酬：$90,000+ ● 工作内容： - 有效地领导你的团队达到发展目标
- 通过对关键绩效领域的结果负责，制定和监督部门的目标、优先事项和计划
- 通过倾听客户和员工的意见来识别实施变化的机会，从而持续改进业务流程
- 为客户创造轻松的体验是我们所做的一切的核心
- 在部门和部门层面推动和组织项目，推动业务向前发展
- 保持对新技术、培训、指导和参与策略和方法的领先地位，以创建一支敬业、有能力的员工队伍
- 与公司内的客户和合作伙伴紧密合作，以实现部门目标
- 对团队成员进行指导，通过围绕行为和心态的指导实践来帮助他们达到最佳状态，允许他们学习和成长
- 负责新团队成员的入职，包括招聘、面试和挑选行业内最优秀的人才
● Responsibilities： - Proving strong leadership and decision-making capabilities to effectively lead your team to their developmental goals with a high degree of emotional intelligence
- Developing and monitoring of department goals, priorities and plans by holding yourself and employees accountable for results in key performance areas
- Identifying and implementing change opportunities by listening to clients and employees to continuously improve business processes and creates an environment for richer human experiences while actively seeking out and providing insights to support corporate strategies
- Creating effortless experiences by ensuing the client is at the heart of everything we do and eliminating barriers for the client and your team
- Driving and organizing projects at the departmental and divisional level to move the business forward and representing the department at the corporate level ensuring our insights are fed back into the organization
- Staying on top of new technologies, training, coaching and engagement strategies and methodologies to create an engaged and empowered workforce
- Collaborating closely with clients and partners across the Company to achieve departmental and divisional goals
- Coaching of team members by enabling coaching practices around behaviors and mindset to help them achieve their very best while allowing them to learn and grow
- Onboarding of new team members including recruitment, interviewing and selection of the best in industry talent
● 职位要求： - 至少5年在快速发展的客户联系中心工作的经验
- 有绩效管理、员工发展、培训、团队建设和员工敬业度方面的知识和经验以及变更管理团队的经验。
- 能够在公司内部与客户和业务伙伴建立并保持良好的工作关系。
- 注重细节，能够委派工作并严格按时完成任务，能够为团队和自己设定高目标和标准。
- 在动态环境中进行战略性思考和行动的能力，具有创新思维和解决问题的创造性方法。
- 良好的书面和口头沟通能力，具有跨层次的沟通能力
- 能够计划、分析数据、协调和同时执行多个计划和项目
- 工商管理或相关专业大专以上学历，熟练使用微软办公软件。
- 有金融服务、资本市场或共同基金行业的知识或经验者优先。
● Requirements： - At least 5 years experience with demonstrated leadership success in a fast paced, contact centre. A passion for creating and delivering outstanding customer experiences
- Knowledge and experience of performance management, employee development, coaching as well as team building and employee engagement. Proven experience of managing teams through change.
- Ability to establish and maintain strong working relationships with clients and business partners across the Company and within the industry.
- Detail oriented with the ability to delegate and meet strict deadlines and the ability to set high goals and standards for the team and yourself.
- Ability to think and act strategically in a dynamic environment while anticipating future trends in service, technology and training. An innovative mindset with creative approaches to problems.
- Excellent written and oral communication and an ability to interact across levels
- Ability to plan, analyze data, coordinate and execute multiple initiatives and projects simultaneously
- Post secondary degree in Business Administration and/or related field. Industry related courses such as CSC, IFC. Proficient in Microsoft Office.
- Knowledge or experience in financial services, capital markets or mutual fund industry would be an asset.
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