● 招聘公司：TD Bank
● 公司简介：道明银行总部设在加拿大的多伦多，是一家加拿大的特许银行。TD 银行财团通过全球许多重要金融中心的四大业务向 1400 多万客户提供服务TD 银行财团位列世界在线金融服务公司的前列，拥有 450 多万在线客户。
● 招聘职位：客户体验专员 ● 职位性质：Part-time ● 职位薪酬：$40,000+ ● 工作内容： - 按照标准操作程序、行业规则和TD的行为规范和道德规范处理存款、取款和票据支付等金融交易
- 理解并确定客户的需求，并针对这些需求提出具体的解决方案
- 根据需要，使用标准程序和升级非标准活动来回应和解决客户的问题
- 通过推动银行解决方案和及时准确地完成业务流程来实现指定的目标和业务目标
- 与客户建立个人联系，向他们提供有关银行解决方案和流程的适当而清晰的建议
- 协助建立一个积极、多元化和公平的工作环境，提高团队的效率，并参与个人绩效发展
- 协助团队，尊重同事，保持专注，让每个人都了解日常活动的最新情况
- 提供高质量的客户体验，并在有机会的情况下提出运营改进建议，以改善和实现卓越的运营
● MAJOR RESPONSIBILITIES： - Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
● 职位要求： - 高中学历，一年以上相关工作经验
- 本科或同等学历优先
- 较强的行政、组织、计划和时间管理能力，能在快节奏的环境中工作
- 掌握MS Office办公软件(Word, Excel, Outlook)和互联网的使用知识
- 一个有进取心的人，能够积极主动、准确、注重细节地处理多项任务和改变优先级
- 具有良好的客户沟通技巧，能够冷静、礼貌、有效地与不同的人进行口头和书面沟通
● REQUIRED QUALIFICATIONS： - High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
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