加拿大国际银行Scotiabank招聘客户关系专员，大专学历就可申请，快来丰富自己的履历吧~

● 招聘公司：Scotiabank
● 公司简介：丰业银行是加拿大的国际银行，也是美洲地区领先的金融服务提供商。我们致力于通过广泛的咨询、产品和服务，包括个人和商业银行、财富管理和私人银行、企业和投资银行以及资本市场，帮助我们的2500多万客户过上更好的生活。

● 招聘职位：客户关系专员

● 职位性质：Full-time/Part-time, Temporary

● 申请链接：https://jobs.scotiabank.com/job/Montreal-Specialist%2C-Customer-Relations-%28Full-time-or-Part-time%29-6-Month-Contract-Montreal%2C-QC-QC/536430817/?feedId=276917&utm_campaign=Scotiabank_ST&utm_source=Indeed

● 工作内容：

• 接收及回应所有客户的查询及有关注册计划、政策及程序、基金及帐户资料的事宜;
• 根据需要从事特殊项目。
• 熟悉本署及卓越学科中心的政策及程序;
• 跟进致电客户，告知他们要求的进度，直至完成;
• 如有需要，向直接主管反映客户的问题
• 作为客户和其他有活力的卓越中心之间的联络人;
• 对研究请求进行初步分析;
• 与其他部门沟通，确保及时处理客户的要求，并根据客户的要求进行质量控制
  
  

● MAJOR RESPONSIBILITIES：

• Receive and responds to all customer inquiries and issues relating to registered plan, policy and procedure, fund and account details;
• Work on special projects as required.
• Maintain familiarity with policies and procedures of the department and the Centres of Excellence;
• Perform follow-up calls to clients to inform them of the status of their request until completion;
• Escalate customer concerns/issues to immediate Supervisor when required
• Act as a liaison between clients and other Dynamic Centres of Excellence  ;
• Conduct preliminary analysis on research requests;
• Interface with other departments to insure customer requests are being processed in a timely manner and may have to execute quality control upon customers’ request
  
  

● 职位要求：

• 大专以上学历或同等学历与工作经验相结合;金融或相关专业本科以上学历，有一定资产。
• CSC/ IFIC认证明确资产;
• 掌握双语(法语和英语);
• 具备办公软件知识;
• 行业数据库知识(即Ifast);
• 良好的客户服务和沟通技巧;
• 具有独立工作能力和团队协作能力;
• 能够及时倾听、理解和处理客户的咨询、问题或投诉;
• 优秀的组织和分析能力;
• 良好的解决问题和时间管理能力;
• 良好的灵活性和变革管理技能。
  

● REQUIRED QUALIFICATIONS：

• College Diploma or the approved equivalent combination of education and work experience; University degree in Finance or related studies, a definite asset.
• CSC/ IFIC certification definite asset;
• Bilingual (French & English) definite asset;
• Knowledge of MS Office;
• Knowledge of industry databases (i.e. Ifast);
• Excellent customer service and communication skills;
• Ability to work independently and cooperatively as a team;
• Ability to listen, understand and handle customer inquiries, problems or complaints in a timely manner;
• Excellent organizational and analytical skills;
• Good problem-solving and time management skills;
• Excellent flexibility and change management skills.
  

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