● 招聘公司：HSBC
● 公司简介：汇丰集团总部设于伦敦，汇丰集团是全球规模最大的银行及金融机构之一。汇丰集团在欧洲、亚太地区、美洲、中东及非洲76个国家和地区拥有约9,500家附属机构。汇丰在伦敦、香港、纽约、巴黎及百慕大等证券交易所上市，全球股东约有200,000人，分布于100多个国家和地区。雇有232000名员工。汇丰银行在全球拥有超过1亿1千万的顾客。● 招聘职位：服务和销售联系中心代表(双语:FR/EN) ● 职位类型：兼职 ● 职位薪酬：$40,000+ ● 工作内容： - 在反应速度、确定性和效率方面超过预期。
- 识别和理解客户的基本需求，以便快速有效地完成交易和解决问题。
- 作为处理更复杂问题的二级升级，以及签署授权和批准的转诊点。
- 保持对内部和外部联系的良好和礼貌的服务。
- 确保分公司或工作区域符合汇丰银行的标准。
- 为客户提供公平的结果，并确保自己的行为保持金融市场的有序和透明运行。
- 促进并促进以团队为基础的方法完成任务，满足内部和外部客户的需求。
- 为ORA助理、私人银行家和高级银行家提供指导。
- 参与质量、法规和合规方面的培训，以达到绩效目标。
- 促进支持多样性的环境。
- 展示了组织能力。
- 促进环境多元化及反映汇丰品牌。
- 确保所有员工了解并有效识别和管理适用的洗钱(ML)、恐怖主义融资(TF)、制裁和声誉风险。
- 完成分配的其他任务。
● MAJOR RESPONSIBILITIES： - Exceeds expectations in terms of speed, certainty and efficiency of response.
- Identify and understand basic customer needs in order to complete transactions and resolve issues quickly and efficiently.
- Act as second level escalation for handling more complex issues as well as a referral point for signing authority and approvals.
- Maintain superior and courteous service to internal and external contacts.
- Ensure branch or work area is maintained in accordance with HSBC standards.
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
- Promotes and contributes to team-based approach in completing tasks and meeting internal and external customer needs.
- Provide guidance to ORA Associates, Personal Bankers and Premium Bankers.
- Participates in quality, regulatory and compliance training in order to meet performance targets.
- Promotes an environment that supports diversity.
- Demonstrates Group capabilities.
- Promote an environment that supports diversity and reflects the HSBC brand.
- Ensure that all employees are aware of and effectively identify and manage applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
- Complete other responsibilities, as assigned.
● 职位要求： - 中学毕业。
- 必须精通法语和英语的书面和口语交流
- 至少1年呼叫中心工作经验。
- 至少1年的客户服务经验。
- 须于周末及星期一至五上午七时至晚上十一时办公;灵活安排学习时间。
- 专业的外表和态度。
- 具有团队精神和开发意识。
- 良好的沟通能力(口头和书面)，客户服务和人际关系技巧。
- 能够学习和操作新的软件和技术。
- 具有良好的时间管理和组织能力。
- 多任务的能力。
- 了解汇丰银行的产品和服务。
- 了解汇丰银行的政策、惯例和程序。
- 有客户服务/银行业工作经验者优先。
- 能够处理大量的工作，紧凑的周转和多个截止日期。
- 需要一些解决冲突的经验。
- 有独立工作的能力。
- 理解并能讲第二语言者优先。
● REQUIRED QUALIFICATIONS： - Secondary school graduation.
- Must be fully bilingual in written and spoken communication in French and English
- At least 1 year experience in a call center environment.
- At least 1 year experience in customer facing role.
- Must be available on weekends and week days between 7am - 11pm; flexible with school schedule.
- Professional appearance and attitude.
- Team player and development minded.
- Strong communication (verbal and written), customer service and interpersonal skills.
- Ability to learn and operate new software and technology.
- Detailed orientated with good time management and organizational skills.
- Ability to multi-task.
- Knowledge of HSBC’s products and services.
- Knowledge of HSBC’s policies, practices, and procedures.
- Previous customer service / banking industry experience an asset.
- Ability to handle large volumes, tight turnarounds and multiple deadlines.
- Some experience with conflict resolution required.
- Ability to work independently.
- Understands / speaks second language is an asset.
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