● 招聘公司：TD Bank
● 公司简介：道明银行是北美地区分行数量第六大的银行，在全球主要金融中心的多个地点为大约2200万客户提供服务。道明银行逾8.5万名员工代表着银行业最强大的团队。提供传奇般的客户体验是我们的使命，也是成为更好的银行的一部分。● 招聘职位：个人银行助理 ● 职位类型：兼职 ● 职位薪酬：$40,000+ ● 工作内容： - 让客户参与日常咨询需求、服务交易、数字教育以及与银行解决方案相关的客户问题解决
- 了解客户的需求，引导客户找到合适的联系人寻求合适的解决方案，同时对机密事项做出良好的判断
- 通过在移动、ATM和在线银行方面的培训，建立客户对新兴数字银行趋势的信心
- 为前线员工安排现金及非现金交易;解决关键问题并向管理层汇报非标准事项
- 对工作实践、分公司运营和流程提出改进建议，以提高客户体验，实现卓越运营
- 参与及时准确地完成业务流程和程序
- 确保所准备的文件准确无误，反映业务意图，并符合有关规例及运输署的行为守则及操守
- 透过提升团队效能、参与个人表现发展及分享业界知识，以达致共同目标，协助建立一个积极及公平的工作环境
● Responsibilities： - Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking
- Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence
- Participate in the timely and accurate completion of business processes and procedures
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives
● 职位要求： - 高中以上学历，一年以上相关工作经验
- 本科或同等学历者优先
- 熟练使用MS Office办公软件(Word, Excel, Outlook)，分公司软件及互联网
- 了解银行解决方案和流程，为客户提供建议
- 具有较强的行政、组织、计划和时间管理能力，能在动态的工作环境中独立工作
- 一个充满活力，勤奋，有效的影响力与can-do的态度，锻炼主动性，处理几个任务和不断变化的优先级
- 良好的沟通能力，具备丰富的客户经验，能够有效地与客户和相关团队进行沟通，包括口头沟通和书面沟通
● Requirements： - High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet
- Knowledge of banking solutions and processes to advise customers
- A self-starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills
- A dynamic, diligent, and effective influencer with can-do attitude to exercise initiative and handle several tasks and changing priorities
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
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