● 招聘公司：RBC
● 公司简介：加拿大皇家银行（Royal Bank of Canada）成立于1864年，是加拿大市值最高、资产最大的民营银行，也是北美领先的多元化金融服务公司之一。在全球，加拿大皇家银行拥有约七万名员工，在30多个国家设立有分支机构。● 招聘职位：客户顾问 ● 职位类型：Part-time, Permanent ● 职位薪酬：$40,000+ ● 工作内容： - 通过完成交易、确定销售和推荐机会，积极与分行客户沟通，提供出色的服务体验
- 专注于教育和演示，利用技术提供令人难忘的客户体验，推动解决方案和保持业务
- 通过倾听和发现提供额外建议的机会，向客户介绍加拿大皇家银行合作伙伴的能力，或亲自完成客户解决方案，为团队业绩做出贡献
- 主动承担解决和预防客户银行问题的责任
- 培养和维护与合作伙伴的关系，作为一个RBC团队一起工作
- 通过遵守常规、流程和控制来管理风险，在完成交易时保护客户和股东的利益
● Responsibilities： - Proactively engage with clients in the branch and deliver an outstanding service experience through completing transactions, and by identifying sales and referral opportunities
- Focus on education and demonstration, leverage technology to deliver a memorable client experience, drive solutions and retain business
- Contribute to team results by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally fulfil client solutions
- Proactively take ownership of resolving and preventing client banking problems
- Cultivate and maintain relationships with partners to work as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests while completing transactions
● 职位要求： - 表现出将客户放在首位的热情，并在实践中取得成功，目标驱动的解决方案环境
- 良好的沟通技巧和情商
- 跨广泛设备的数字素养(即、智能手机、平板电脑、笔记本电脑等)
- 灵活的工作时间
- 渴望学习和成功的决心
- 有信心和能力学习金融概念，并愿意获得加拿大的投资基金或加拿大证券课程
- 精通法语和英语
● Requirements： - Demonstrated passion for putting clients first, as well as success in hands-on, target-driven solutions environment
- Drive and self-motivation, as well as excellent communication skills and emotional intelligence
- Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
- Personal flexibility to work flex hours
- Eagerness to learn and determination to succeed
- Confidence and ability to learn financial concepts and willingness to obtain the Investment Funds in Canada or the Canadian Securities Course
- Bilingualism required: French & English
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