● 招聘公司：Canada Goose
● 公司简介：在Canada Goose，我们致力于生产世界上最好的极端天气外套。我们已经在加拿大生产创新的高品质外套超过50年。从南极研究设施和加拿大的北极高地到纽约、斯德哥尔摩、巴黎、多伦多和东京的大街小巷，人们都穿着我们的产品，因为我们以质量、功能和风格著称。我们100%的产品都在加拿大本土生产，因为我们致力于卓越的工艺。我们相信这对Canada Goose的完整性和我们产品的质量至关重要。
● 招聘职位：品牌体验大使(季节性) ● 职位性质：兼职 ● 职位薪酬：$40,000+ ● 工作内容： - 达到或超过个人销售和生产力标准
- 确保最高水平的客户服务符合加拿大鹅的质量和真实性的期望
- 通过获取新客户、维护现有客户和留住忠诚客户来建立个人客户群
- 通过电话或邮件与个人客户沟通店内活动、新品到货、销售跟进、生日等事宜。
- 参加所有的产品知识讲座，学习加拿大鹅的产品知识，并成为客户咨询的专家
- 对客户进行产品特性和各种类型商品的好处的教育
- 解决所有客户服务问题，并与SM和ASM合作解决公司政策之外的问题
- 执行运营职责，如视觉陈列，保持店铺清洁，补充库存，以及其他相关活动
- 根据客户的需求和要求，推荐、选择和协助定位或获取商品
- 准确处理所有POS交易;销售、退款和兑换
- 展示符合加拿大鹅文化的价值观和行为
- 完成分配的其他任务
● Responsibilities： - Achieve or exceed personal sales and productivity standards
- Ensure highest level of customer service aligning with Canada Goose’s expectations of quality and authenticity
- Build a personal clientele base by acquiring new customers, maintaining existing customers, and retaining loyal clients
- Communicate with personal clientele through phone or mail in regards to in-store events, new merchandise arrivals, sales follow-up, birthdays, etc.
- Attend all product knowledge sessions to gain knowledge on Canada Goose’s merchandise and be the expert to customer inquiries
- Educate customers on specific product features and benefits on various types of merchandise
- Resolve all customer service issues and partner with the SM and ASM with issues outside of company policies
- Perform operational duties such as visual merchandising, maintaining store cleanliness, replenishing stock, and other related activities
- Recommend, select, and assist with locating or obtaining merchandise based on customer needs and desires
- Handle all POS transactions accurately; sales, refunds and exchanges
- Demonstrate values and behaviours consistent with the Canada Goose’s culture
- Performing other duties as assigned
● 职位要求： - 能够长时间站立和零售工作时间(标准、高峰和假期)
- 能够在快节奏和团队导向的环境中高效地工作，并能在最少的监督下完成多项任务
- 注重细节，积极主动，营造积极的工作环境
- 能够与他人良好合作，共同超越门店销售业绩
- 较强的谈判技巧，加上适应力强的销售技巧
- 能够建立并保持良好的人际关系
- 良好的沟通和人际关系技巧
- 自我激励，能够独立工作，知道何时寻求指导
- 熟练使用Office办公软件;特别是Word和Excel
● Requirements： - Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
- Ability to work efficiently in a fast-paced and team oriented environment with high degree of multi-tasking with minimal supervision
- Excellent attention to detail, taking initiative, and promotes a positive working environment
- Ability to work well with others to collectively exceed store sales
- Strong negotiation skills combined with an adaptable approach to selling
- Ability to establish and maintain strong interpersonal relationships
- Excellent communication and interpersonal skills
- Self-motivated, able to work independently and know when to seek guidance
- Advanced skills in Microsoft Office; specifically Word and Excel
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