● 招聘公司：加拿大宏利金融集团（Manulife Financial）点击申请● 招聘职位：客户账户代表（Client Account Representative） ● 工作内容： - Provide high quality service for a select block of challenging cases by responding effectively to customers’ questions, issues, and problems (written and verbal responses).
- Coordinate (with cross functional areas) to deliver client solutions – providing a single point of contact for service.
- Support external clients and internal clients by providing knowledge and expertise ; may be called upon to attend face-to-face meetings with Plan Sponsors.
- Develop ‘win-win’ solutions to complex problems under tight deadlines; manage boundaries between customer base so roles are clear, workflow is smooth, and service is seamless.
- The Representative will work closely with other Customer Experience teams as they manage activities related to their assigned group of clients.
- Identify trends in issues and errors, make recommendations for process changes to mitigate reoccurrence in the future (and include working with client on processes/best practices to provide quality work).
● 工作要求： - 良好的客户服务经验；
- 熟悉GRS系统的工作流程、流程、功能、复杂性和局限性；
- 良好理解相关法律或隐私法规和指南；
- 在评估想法的可行性或实用性方面表现出较强的能力；
- 良好的谈判和影响技巧。
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