● 招聘公司： 安德普翰人力资源服务有限公司（Automatic Data Processing，ADP）点击申请
● 招聘职位： 递送服务代表（Delivery Services Representative） ● 工作内容： - Log and report client issues for proactive follow up purposes and statistic gathering on courier performance.
- Responsible for handling irate clients gaining their confidence and rebuilding their trust with supplier and ADP
- Proactively identify clients which may be potential for chronic delivery delays, advise delivery vendor ensure delivery service is improved going forward
- Update client related databases pertaining to address changes, defects, calls, etc.
- Make recommendation for credit of delivery charges
- Proactive calls to clients for delivery Services performance follow up and to inform clients of delivery delays.
- Communicate and coordinate follow-up with other teams and internal department as necessary.
- Proficiency in handling client services inquiries regarding payroll deliveries.
- Redirect any misrouted payroll delivery at the same time insuring department courier costs are minimized.
- Make necessary arrangements for same day deliveries.
- Keep all databases up to date by making necessary changes on the ADP and courier systems.
- Perform early morning activities related to client and courier pick up
- Support other team members by communicating any irregularities throughout the day.
- Log and report missing payroll deliveries for statistic purposes.
- Commitment to work in a team environment demonstrating a positive approach, cooperation and providing effective feedback and communication to backup each other in the interest of outstanding client satisfaction
● 工作要求： - 大专或大学学历，或同等工作经验2 - 4年，
- 能够在期限导向的环境下进行团队合作，
- 较强的沟通能力(口头和书面)，
- 较强的客户服务经验和解决冲突的技巧。
- 具备分析问题、解决问题、合理安排任务的能力，能主动、快速完成各项工作。
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