● 招聘公司： 加拿大TD银行 点击申请● 招聘职位： 客户体验专员（Customer Experience Associate） ● 工作内容： - Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics;
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters;
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary;
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner;
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes;
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development;
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities;
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence.
● 工作要求： - 高中以上学历，一年以上相关工作经验；
- 本科或同等学历优先；
- 较强的管理、组织、计划和时间管理能力，能在快节奏的环境中工作；
- 熟练使用微软办公软件(Word, Excel, Outlook)和互联网；
- 一个积极进取的人，能够积极主动、准确、细致地处理多个任务和不断变化的优先级；
- 具有良好的客户沟通能力，能够以冷静、礼貌和有效的方式与不同的人进行口头和书面交流。
扫描下方二维码获取更多招聘信息
招聘资讯联系小编发布
| 
置顶卡
变色卡
千斤顶
