● 招聘公司： 蒙特利尔银行金融集团（BMO Financial Group）点击申请● 招聘职位： 客户服务代表（Customer Service Representative） ● 工作内容： - Be a key member of a collaborative and versatile branch & market team
- Welcome warmly customers & meet their banking service needs including transactions, with seamless execution
- Offer advice and guidance on the digital and self-serve options available with the goal of making it easy, simple and fast to bank with BMO
- Review the customer profile and engage customers in a needs based conversation to identify potential opportunities and address every day banking plans and credit card needs
- Initiate referrals to the appropriate team member to ensure that BMO is able to address all of the customer needs
- Take the initiative and find creative approaches to make each customer’s experience feel personal
- Support required operational activities, including, but not limited to: inventory management, escalated service requests, following up on customer applications, filing, opening & closing activities
- Independently manage, load & reconcile cash transactions between treasury and various branch units (e.g., CRU, etc…)
- Follow through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch
- Protect the Bank's assets and comply with all regulatory, legal and ethical requirements
● 工作要求： - 高中以上学历或同等工作经验；
- 完成BMO内部培训计划，包括客户体验和对话培训；
- 自信且轻松地使用社交媒体、平板电脑、智能手机、在线工具和应用程序；
- 具备专业销售和商业银行解决方案的基本知识；
- 良好的人际关系技巧，包括与客户建立融洽关系的能力；
- 具有倾听、解决问题和灵活、创造性地应对新挑战的能力。
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