● 招聘公司： 加拿大TD银行 点击申请● 招聘职位： 经理，客户体验培训生（Manager, Customer Experience Trainee） ● 工作内容： - Mentor the team on resolving customer complaints and offering personalized advice while enabling the senior service team to act as a point of escalation in ensuring every interaction is legendary;
- Handle daily branch administrative duties and support frontline staff to maintain professional space and environment in the branch in common areas in line with marketing and regulatory guidelines;
- Liaise with partners to provide customers with the best banking solutions to their financial needs;
- Maintain optimal employee scheduling to meet customer demands and compliance requirements; resolve and recommend improvements in daily operations to achieve operational excellence;
- Build and lead a diverse team by using employee talent optimally and ensuring their performance management activities are undertaken and completed;
- Keep the team updated about end-to-end processes, policies, procedures, TD's Code of Conduct and Ethics, emerging issues, trends, and industry regulations to offer the best customer experience;
- Help build an informative and fair work environment by sharing skills and knowledge, promoting open dialogue and motivating team;
- Coach the team to ensure customer issues are handled in a timely way, appropriately and consistent with customer problem resolution guidelines.
● 工作要求： - 本科学历，2年以上相关工作经验；
- 良好的流程管理、业务和运营功能知识，包括银行解决方案和概念；
- 熟练使用微软办公软件和互联网应用软件；
- 善于沟通，能以简洁、逻辑的方式交流想法和客户信息；
- 具有较强的组织、计划和时间管理能力；
- 在快节奏的工作环境中，有较强的领导能力，善于与客户和员工合作；
- 一个敬业的人事经理，能够指导和管理一个团队以获得有效的客户体验。
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