● 招聘公司： TJX Companies, Inc.点击申请
● 招聘职位： 客户服务协调员（Coordonnateur service à la clientèle） ● 工作内容： - Understand and be knowledgeable of BEST operational standards, and monitor service area performance against these standards;
- Provide weekly updates on objectives and identify any issues or opportunities pertaining to customer service, service area compliance, and service area scheduling;
- Review weekly MAP and CommPak and support communication of change to service areas;
- Help incorporate sales information to drive sales for your given area of responsibility, which includes all frontline features, fixtures, and jewelry;
- Resolve customer-service issues, escalating and informing your Assistant Managers of any customer concerns, feedback, or complaints;
- Ensure that service areas are properly maintained and “Ready for Business”;
- Oversee the Fitting Room process, which includes spot checks for merchandise buildup, supporting the fitting room during high traffic periods, ensuring that goods are returned to the sales floor from the fitting rooms, and ensuring that merchandise is properly tagged, hung, and sorted as per standards;
- Be responsible for everything the customer “sees and hears” from a maintenance perspective.
● 工作要求： - 获得了高中文凭；
- 有两年的相关经验，最好你有服务或零售行业的经验；
- 对注册操作有很强的技术知识；
- 对服务领域的业务有一定的了解，并且能够对我们的政策和流程有专业的理解；
- 有很强的解决问题的能力和客户服务技巧，这将帮助你回应客户的投诉和询问，识别明确的和未明确的客户需求，以及回应同事的询问；
- 有沟通技巧包括口头的、书面的、积极的倾听技巧。
扫描下方二维码获取更多招聘信息
招聘资讯联系小编发布
| 
置顶卡
变色卡
千斤顶
