● 招聘公司： 汇丰银行加拿大（HSBC in Canada）点击申请● 招聘职位： 个人银行业务专员（Personal Banker） ● 工作内容： - Identify and understand basic customer needs in order to complete transactions with speed, efficiency and certainty.
- Act as first level escalation for handling customer inquiries.
- Maintain superior and courteous service to promote products and expand customer relationships.
- Exceed customer expectations in terms of speed, efficiency, certainty and professionalism, either face to face or through an alternate channel.
- Actively participate and assist with all Bank promotional programs, sales targets and direct marketing initiatives.
- Participate in business development programs within area of specialty to enhance product knowledge and cross selling skills.
- Promote an environment that supports diversity and reflects the HSBC brand.
- Ensure branch or work area is maintained in accordance with HSBC standards.
- Adhere to operational policies and procedures and effectively identifies and manages applicable money laundering (ML), terrorist financing (TF), sanctions and reputational risks.
● 工作要求： - 中学毕业；
- 具有银行或相关行业客户服务/客户服务工作经验；
- 良好的沟通能力(口头和书面)，客户服务和人际交往能力；
- 学习和操作新软件和新技术的能力；
- 具备汇丰银行产品和服务的基本知识；
- 了解汇丰银行的政策、惯例和程序。
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