● 招聘公司：加拿大皇家银行（RBC）点击申请● 招聘职位：业务代理（Operations Agent） ● 工作内容： - Provides consistent service within established benchmarks contributing to achievement of business Client Service Commitments (CSC`s);
- Ensures all documents/data are examined for completeness and accuracy, and takes appropriate steps to correct for client.
- Identifies and recommends solutions to recurring errors and servicing gaps to my Team Leader/Senior Team Leader.
- Takes ownership of client concerns, building ownership and accountability at first point of contact. Refers to manager where required.
- Identifies and recommends service improvements/enhancements to Team Leader.
- Supports revenue growth by reducing revenue leakage and focusing on other opportunity spotting initiatives.
● 工作要求： - 能够在压力和紧迫的期限下工作;
- 能够同时处理多项任务并快速学习;
- 适应变化，组织能力强，有上进心，有团队合作精神;
- 用法语和英语进行书面和口头交流;
- 了解OLBB.
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