● 招聘公司： 加拿大国民银行（National Bank of Canada）点击申请● 招聘职位： 呼叫中心客服代表（Call Centre Customer Service Representative） ● 工作内容： - Establish a personal rapport with callers and answer their questions to their satisfaction;
- Anticipate clients' needs and suggest suitable financial products and services ;
- Refer clients to the appropriate Bank employees, based on the needs identified;
- Help clients use the Bank's technological tools;
- Meet call and sales targets;
- Offer a superior client experience when handling client complaints.
● 工作要求： - 高中文凭;
- 至少6个月的客户服务/咨询经验;
- 对在呼叫中心工作有兴趣;
- 的人际关系技巧;
- 完全双语(英文及法文);
- 有处理客户投诉的经验。
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