● 招聘公司： 加拿大加鼎银行（Desjardins Group）点击申请
● 招聘职位： 会员服务代理（Agent - Member Services） ● 工作内容： - Carry out monetary and convenience transactions (e.g. deposits, withdrawals, Desjardins access cards, bill payments and bill management, account information and changes, personalized cheque orders, plans, direct deposits and withdrawals, certified cheques, drafts and money orders, automatic transfers, account statements);
- Verify and record supporting documents required to carry out transactions. As needed, process round-the-clock and ATM deposit envelopes. Advise and assist members in selecting and optimizing their use of various available tools, fostering autonomy and promoting automation (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, as well as additional channels such as the Student Service Centre and Desjardins Bank);
- Listen to members' and customers' needs in order to ensure their full satisfaction and identify sales opportunities, and, when appropriate, refer them to individuals who can meet their needs;
- Contribute to sales growth by taking part in various solicitation and referral activities;
- Ensure that all activities are completed in a timely fashion and in accordance with prescribed quality standards;
- Maintain the security of transactions and operations in accordance with current policies, practices and standards.
● 工作要求： - 拥有高中文凭；
- 有1年金融服务或客户服务工作经验；
- 可以考虑其他资格和相关经验的结合；
- 了解所有柜台和便利产品和服务；
- 了解所有Desjardins针对caisse会员的产品和服务，以及商业中心、组件、分销网络/渠道以及竞争对手提供的产品和服务；
- 具备将数据集成到系统的知识，了解安全措施、法律框架和内部控制；
- 了解金融服务合作社的理念和基本原理，了解与便利产品和服务以及自动化和辅助交易相关的操作流程。
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