● 招聘公司： 越洋航空公司（Air Transat）点击申请● 招聘职位： 客户联络中心，客户关系管理（Manager Customer Relation, Customer Contact Center） ● 工作内容： - Participate in the strategic planning for Transat’s line of business (all tools related to customer experience management in the CCCs and the customer relations department);
- Coordinate the resources in charge of/needed to deploy the Salesforce centralized customer file (internal IT, external supplier, training, continuity of quality assurance);
- Define, establish, and/or improve performance measures for Transat projects/initiatives that pertain to customer relations and customer contact centres;
- Provide a consulting role in the analysis, understanding, and organization of customer data and use the results to make recommendations;
- Coordinate activities and discussions pertaining to the customer experience to make the best decisions while meeting business needs;
- Help resolve complex issues by ensuring that permanent solutions are integrated into future versions of Salesforce;
- Manage business priorities, pinpoint strategic issues, diagnose problematic situations, and make recommendations on how to get the most out of Salesforce.
● 工作要求： - 有2至5年类似或相关职位的经验；
- 熟悉客户联络中心使用的系统和工具；
- 具备分析和综合信息的能力；
- 熟练使用英语和法语；
- 有领导能力和创新意识，以及出色的沟通能力;
- 熟悉办公软件的操作。
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