UniUni诚招全职前台客服 Customer Service Representative

【公司简介】

UniUni是加拿大领先的定制化同城速递解决方案供应商。截至2023年2月份，UniUni已经进行多轮融资，覆盖所有主要加拿大城市，并开始进入美国市场。业务量遥遥领先同类公司，发展机会多，未来可期。因业务扩张迅速，UniUni现诚聘招前台客服，公司福利齐全，职位上升空间大！

【为什么选择UniUni】

加拿大最具规模和发展潜力的同城配送公司之一，专业化运营方式，人性化管理风格，为员工提供良好的工作氛围。现有全职员工百人，注册加拿大司机超过5000人

【职责】

• 协助客人提件取件
• 根据需要回复电子邮件
• 确保客户满意并提供专业的帮助
• 处理客人要求及投诉
  

【要求】

• 工卡，全职
• 有客服经验优先
• 可随机应变各种突发情况或客户需求
• 较强的沟通能力，普通话流利、基础法语
• 工作细心，有耐心、责任心
• 无经验可培训
  
  

【福利】

• 公司活动
• 牙齿保健
• 视力保健
• 健康保健
• 人寿保险
• 现场停车
  

感兴趣的候选人请提交简历至 talent-acquisition@uniuni.com 或通过以下链接申请

申请通道：全职前台客服 Customer Service Representative

Who Are We?

UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.

What Do We Offer?

At UniUni, we offer exciting opportunities to our employees to achieve their career goals. We value lateral moves as much as vertical promotions – we believe all roles should develop your skills, broaden your experience, and help you build a rewarding career. We know you are not only seeking a job, but a career to pursue. If you are ready to join UniUni’s dynamic team, while working hard and having fun doing it, we invite you to apply online and let us know how you can be part of our success story.

We're hiring a full-time self-driven Customer Service Representative to join our team.

Responsibilities

• Taking care of customers' needs.
• Assist customers picking up parcels.
• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism
• Replying email as needed.
• Acknowledging and resolving customer complaints
• Help customers to arrange second delivery and respond to customer’s questions
• Communicate and coordinate with colleagues
• Provide feedback to customer service manager
• Ensure customer satisfaction and provide professional customer support
  

Requirements

• Good PC skills
• Fluent in English and Mandarin ( both verbal and written)
• Intermediate French speaking skill
• Excellent communication, interpersonal and problem-solving skills
• Proactive, resourceful, responsible, independent, and assertive
• Be patience and customer-oriented, be able to use positive language
• Team player
  

Benefits

• Company events
• Dental care
• Vision care
• Health care
• Life Insurance
• Discounted or free food
• On-site parking
• Training
  

All interested applicants are requested to submit a resume. We thank all applicants in advance for their interest but only those selected for the interview process will be contacted.

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