● 招聘公司：加拿大邮政（ Canada Post）点击申请
● 申请链接：https://jobs.canadapost.ca/job/Montreal-Service-Representative%2C-Hybrid-QC/356418917/?feedId=222817&utm_source=Indeed&utm_campaign=CanPost_Indeed ● 招聘职位：服务代表（Service Representative） ● 工作内容： - Investigates and resolves customer problems at the client site; closes the customer call and ensures accurate documentation of problem and solution; for certain types or priorities of calls, places a follow-up call to the customer to confirm problem resolution.
- Analyzes trends in customer problems and complaints to determine root cause by reviewing CRM cases; identifies problem areas, communicates with the customers to resolve the problem; regularly monitors the corrective measure to there is no reoccurrence of problem.
- Plans, develops and prioritizes customer visits as well as follow-up calls to discuss new products with the customer and to ensure they are satisfied with the product or service offering.
- Educates and informs the customers of existing and new product and service offerings, and any changes to Mail Operation processes, including mail preparation, containerization or packaging.
- Writes or modifies service proposals. Informs Mail Operations and all stakeholders of the signed agreements and any proposed changes.
● 工作要求： - 拥有中学学位、文凭或同等工作经验；
- 有至少2年从事商业客户服务或商业销售的经验；
- 掌握相关Microsoft Office软件。
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