CIK Telecom is one of the largest telecommunication companies in Canada, offering High Speed Internet, Digital Home Phone and IPTV. CIK is registered as a licensed carrier with the CRTC (Canadian Radio-Television and Telecommunications Commission) since 2003. CIK headquarters is located in Toronto and has offices in Montreal, Vancouver, and overseas. We are looking for friendly, responsible, enthusiastic, dynamic and detail-oriented individuals to join us.
Responsibilities:
• Support and troubleshoot VoIP, Cable/DSL internet and IPTV systems
• Develop a strong understanding of company products and procedures
• Strong customer service and analytical skills
• Communicate with customers to solve technical issues
• Assist other departments to follow up any customer issues
• Able to work independently and efficiently to meet deadline
• Process level2 tickets generated by internal ticketing system
• Configure DSL/ Cable Modem, and be familiar with Modems performance
• Identify all kinds of VoIP, DSL, Cable & IPTV issues, provide solution to customer
• Other responsibilities if assigned by management
Qualifications:
• Professional attitude with exceptional customer service skills
• Strong analytical and problem-solving abilities
• Possess a solid work ethic, organized and a multi-tasker
• Knowledge and comfort with computer and associated operating systems
• Knowledge of TCP/IP Protocols and CCNA
• Electronic background and ability to distinguish color code wires
• Knowledge of circuit switches and twisted pair cables
• Flexibility to work different shifts
• Fluent in French and English (written & verbal)
If you believe you have the relevant experience, enthusiasm and great attitude that we're looking for, please submit your cover letter and resume to hr.cik@ciktel.com.
CIK Telecom is an equal opportunity employer committed to a diverse workforce. While we thank all that apply, only those selected will be contacted.
Montreal, Quebec
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