● 招聘公司： 加拿大TD银行 点击申请● 招聘职位： 个人银行业务助理（Personal Banking Associate） ● 工作内容： - Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions;
- Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters;
- Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking;
- Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management;
- Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence;
- Participate in the timely and accurate completion of business processes and procedures;
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics;
- Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.
● 工作要求： - 高中毕业，一年以上相关工作经验；
- 本科或同等学历者优先；
- 具备较强的行政、组织、计划和时间管理能力，能在快节奏的工作环境中工作；
- 掌握使用MS Office (Word, Excel, Outlook)和互联网的知识；
- 一个积极进取的人，能够主动、准确、细致地处理多项任务和不断变化的优先级；
- 具有良好的客户体验能力，能够以冷静、礼貌和有效的方式与不同的人进行口头和书面交流。
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