● 招聘公司：Bell 点击申请
● 招聘职位：技术中心经理（Manager, Technology Center） ● 工作内容： - Ensuring escalation process has been followed and trouble tickets have proper documentation. Respond to pager notifications from automated system or manual pages from Bell Canada support technicians and/or customers;
- Queue management of various problem management systems;
- Escalate problems to internal/external vendors, service partners and suppliers to ensure that outage times are minimized;
- Provide notification to Customers, Incident Managers and Bell management as per the Notification & Escalation process;
- Manage various mailboxes that receive notifications of long pickup, long outage for customer incidents;
- Act as a first point of contact for any escalation from Bell Canada support staff and customers;
- Able to deal with all levels of technical & non technical Management across the district & the business;
- Interface with the Load Administrators/Controllers to ensure that Focus and TIMng logs are managed properly;
- Audit tickets and create WEBRCA to drive service improvements.
● 工作要求： - 了解加拿大贝尔的产品组合，包括新的IP/宽带服务；
- 有能力和意愿管理变化，对个人行为和团队行为承担全部责任；
- 能够做出快速、高质量的决策；
- 有较强的沟通能力、全球视野和处理多项优先事项的能力。
扫描下方二维码获取更多招聘信息
招聘资讯联系小编发布
| 
置顶卡
变色卡
千斤顶
