● 招聘公司： 蒙特利尔银行金融集团（BMO Financial Group）点击申请● 招聘职位： 客户服务代表（Customer Service Representative） ● 工作内容： - Be a key member of a collaborative and versatile branch & market team;
- Welcome warmly customers & meet their banking service needs including transactions, with seamless execution;
- Offer advice and guidance on the digital and self-serve options available with the goal of making it easy, simple and fast to bank with BMO;
- Review the customer profile and engage customers in a needs based conversation to identify potential opportunities and address every day banking plans and credit card needs ;
- Initiate referrals to the appropriate team member to ensure that BMO is able to address all of the customer needs;
- Take the initiative and find creative approaches to make each customer’s experience feel personal;
- Support required operational activities, including, but not limited to: inventory management, escalated service requests, following up on customer applications, filing, opening & closing activities;
- Independently manage, load & reconcile cash transactions between treasury and various branch units (e.g., CRU, etc…);
- Follow through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensure an effectively run branch;
- Protect the Bank's assets and comply with all regulatory, legal and ethical requirements.
● 工作要求： - 高中毕业或同等工作经验；
- 完成内部BMO培训计划，包括客户体验和对话培训；
- 对个人、商业和合作伙伴提供的服务有高水平的了解，以及如何更好地满足客户的个人需求；
- 在使用社交媒体、平板电脑、智能手机、在线工具和应用程序时自信而轻松。
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