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Company Profile：
ShopperPlus is Canada's leading e-commerceplatform, founded in Montreal, Canada in 2008 by Jack, an early Alibabaemployee. After years of in-depth exploration and continuous development, thecompany has established a series of full-contact, multi-channel, cost-effectiveand innovative DTC brands, including office supplies, 3C electronic products,home storage, hardware kitchen and bathroom, kitchen and small Home appliances,pet supplies, baby supplies and basic daily necessities, etc. Through its own websiteand e-commerce platform, ShopperPlus serves millions of Canadian consumersevery year.
In Montreal, there is one order fulfillmentcenter and its own distribution network, one fulfillment center in Vancouver,Canada, and one merchandise center in Guangzhou, China. The company hascompleted Round A venture capital investment in August, 2021. The fulfillmentcenter on the West Island of Montreal has also expanded to 250,000 square feet(2.5 times the size of the previous one). Meanwhile, an intelligent warehousingrobotic order picking system is introduced to break through the bottleneck andto position Shopper+ in the front line.
Job Title: Customer Service Agent, Full time Report to: Manager – Customer Service
Responsibilities:
- Communicate & understand the requirements of customers
- Answer inquiries by clarifying desired information, research, locate & provide these information
- Resolve problems by clarifying issues, research, explore answers or alternative solutions, then implement solutions or otherwise escalate unresolved problems
- Fulfill requests by clarifying desired information, and complete transactions or forward requests
- Maintain call center database by entering information
- Keep equipment operational by following established procedures, and report malfunctions
- Enhance organization reputation by accepting ownership for accomplishing new & different requests, and explore opportunities to add value to job accomplishments
Qualifications:
Knowledge:
- Secondary school diploma
- At least two years of customer service experience in a call center.
Competence:
- Excellent communication skill both verbal and written, in English and French.
- Proactive time management skills.
- Multitasking with efficiency
- Patients and understanding.
- Computer software such as, Excel, Google sheets, documents, ect..
Other:
- Proactive
- Team player
- Punctual
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