● 招聘企业:HSBC
● 招聘职位:Contact Centre Service and Sales Representative(客服代表)点击申请
● 申请链接:https://ca.indeed.com/rc/clk?jk=f69bdb72e9671d7c&fccid=04c9b139c84ea1b5
● 工作类型:全职
● 工作内容:1. Responsible for ensuring a high level of quality related to all aspects of customer interaction and processing activities, meeting both quantitative and qualitative measurement standards;
2. Delivers what is promised in line with customer expectations.
3. Offers value added products and services based on customer needs analysis and ensuring customer understanding of those products;
4. Handles multiple customer propositions or products (i.e. Loans, Mortgage, Core Banking, Cards);
5. Meets and/or exceeds customer expectations by offering efficient and professional service, keeping up to date on training and internal communications, and having a knowledge of key products and services.
● 工作要求:
1. 初中学历,有过1 - 2年的客服工作经验;
2. 英语法语流利; 3. 良好的沟通能力。
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