招聘 / Junior Orders & Quotes Specialist

Serein · 发表于 2024-10-22 09:12:45

ERALUX 总部位于蒙特利尔，在加拿大东部、台湾、中国大陆和美国东部设有制造工厂。

在 ERALUX，我们相信照明的未来在于先进的 LED 技术。我们的设计旨在应对无限的可能性，将先进的照明解决方案应用于室内和室外环境以进行长期投资。我们战略的核心是积极选择实用、真实、合理的务实解决方案。

我们相信，在 ERALUX 家族内部以及外部与多学科项目经理建立持久的关系是通往经过验证、可靠和负责任的成功之门的关键。我们的关系建立在信任和兑现承诺的基础上。

职位概述：Eralux 正在寻找一丝不苟、以客户为中心的个人加入我们的团队，担任初级订单和报价专家。理想的候选人将在准确处理客户订单和报价、及时解决查询以及确保无缝互动以维护我们优质客户服务的声誉方面发挥至关重要的作用。

主要职责：

• 高效、准确地将客户订单和报价输入 Eralux 的订单管理系统
• 通过电话、电子邮件或聊天方式为客户提供有关订单状态、产品规格、运输详细信息和一般查询的及时和礼貌的帮助
• 主动与客户沟通，提供订单进度的最新信息，解决任何问题或疑虑，并确保总体满意度

资格：

• 具有客户服务、订单输入或制造业相关领域经验者优先
• 出色的口头和书面沟通技巧，并且对细节非常关注
• 熟练使用计算机系统和软件，包括Microsoft Office Suite和ERP Microsoft Dynamics
• 能够在快节奏的环境中有效管理多项任务，同时优先考虑客户需求
• 强大的解决问题的能力和积极主动的态度来解决客户的疑虑
• 高中文凭或同等学历；客户服务或相关领域的额外教育或培训是有利的

ERALUX INC.
ERALUX is headquartered in Montréal with manufacturing in Eastern Canada, Taiwan, China and Eastern United States.
Together at ERALUX, we believe the future of lighting resides in progressive LED technologies. We design to respond to limitless possibilities, taking advanced lighting solutions to indoor and outdoor environments for long term investments. The core of our strategy involves actively choosing pragmatic solutions that are practical, real and sensible.
We believe that creating enduring relationships internally amongst the ERALUX family, and externally with multi-disciplined project managers is the key to the door for proven, reliable and responsible success. Our relationships are built on trust and a promise to deliver.
Position Overview: Eralux is seeking a meticulous and customer-centric individual to join our team as a Junior Orders & Quotes Specialist. The ideal candidate will play a vital role in processing customer orders & quotes accurately, addressing inquiries promptly, and ensuring seamless interactions to uphold our reputation for superior customer service.

Key Responsibilities:

• Efficiently and accurately enter customer orders & quotes into Eralux’s order management system.
• Provide timely and courteous assistance to customers via phone, email, or chat regarding order status, product specifications, shipping details, and general inquiries.
• Proactively communicate with customers to provide updates on order progress, resolve any issues or concerns, and ensure overall satisfaction.

Qualifications:

• Previous experience in customer service, order entry, or a related field within the manufacturing industry is preferred.
• Exceptional communication skills, both verbal and written, with a keen attention to detail.
• Proficiency in using computer systems and software, including Microsoft Office Suite and ERP Microsoft Dynamics.
• Ability to manage multiple tasks efficiently in a fast-paced environment while prioritizing customer needs.
• Strong problem-solving abilities and a proactive approach to addressing customer concerns.
• High school diploma or equivalent; additional education or training in customer service or relevant field is advantageous.

地址：5650Royalmount Ave, Mont-Royal, QC H4P 1K4, Canada

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