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生活 | 加拿大:飞机乘客的 5 大权利须知

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adminK歌达人 摄影达人 发表于 2014-9-18 11:22:25 | 只看该作者 |只看大图 |阅读模式 打印 上一主题 下一主题 来自: 加拿大
经常乘飞机旅行的人,大多都经历过这些状况:行李丢失、飞机晚点、座位超售等等,意外情况给你增添了不必要的烦恼和压力,打乱了你原来订好的计划。

多伦多的一位男子抱怨说,今年一月,他从多伦多飞美国佛罗里达,由于航班的延误,原来只需要2个半小时的行程,整整耗费了24小时。

这位男子不满地说,两个小时是我生命的一部分,两天也是我生命的一部分,有的人没有为我们提供我们应得到的服务。
类似的情况使很多人呼吁议会通过一个法案,来专门维护飞机乘客的权利,赔偿乘客的损失。
加拿大工业部长詹姆斯·穆尔(James Moore)说,联邦政府一直在寻找能加强保护航空旅客的途径,他说,我知道人们不满,消费者期待政府采取行动,我们也在计划采取行动。

然而,至今为止,渥太华仍然没有推出任何新措施,乘客们有问题,只能自己一个个地去进行投诉。

很多乘客不了解自己的权利
维护消费者权利的活动人士加波尔·卢卡奇(Gabor Lukacs)是一位“空中常客”,曾多次因飞行中遇到的问题把航空公司告上法庭,他表示,不幸的是,乘客们真的不了解自己的权利。他说,我认为在有关乘客的权利上,航空公司在系统性地糊弄乘客。
加拿大广播公司的市场调查显示,当被问到有关飞行时遇到的问题时,加拿大人并不那么清楚自己作为消费者的权益。
卢卡奇说,消费者们面临的最大问题,不是不存在一个保护法案,而是现在已有的乘客权利并没有得到适当的保护。

飞机乘客确实拥有一定权利,包括:
1.      行李出现问题?有权获得赔偿
行李丢了?不必光火,无论是行李丢失、损坏还是延误,航空公司都应该视情况对你提供合理的赔偿。
比如,你去参加商务会议,航空公司把你的西服搞丢了,你可以去买一套新西服,由航空公司赔偿西服费用。
赔偿的金额要因情况定。对于国际航班来说,最高可达大约1900加元。国内航班的赔偿金额因航空公司而不同,加拿大航空公司可提供最高不超过1500加元的费用。

2.      在飞机上坐了超过90分钟还没起飞?有权下飞机
坐在飞机上等待起飞,但飞机却迟迟不动,起飞时间越推越迟。
下一次遇到这种情况,需要知道:如果飞机在跑道上延误超过90分钟,只要安全,你可以要求下飞机,各航空公司的有关条款不同,但所有加拿大主要航空公司与乘客的合同中包括这一条款。

3.      位置超售把你挤到另一个航班?可能得到现金返还
到了机场,航空公司告诉你,座位超售了,你得等另一个航班。
一些乘客不知道的是,航空公司对此应该提供赔偿,金额取决于延迟时间长短,航空公司应提供现金补偿或免费旅行机票。
对于加拿大航空公司的乘客来说,超过六小时的延迟意味着可得到高达800加元的补偿,而西捷航空公司(WestJet)和太阳之翼航空公司(Sunwing)的有关补偿最高可达1300加元。

4.      行李晚到?航空公司送“货”上门
如果行李到晚了,航空公司必须派专人把行李送到你的下榻地点,你不必重返机场去取行李。

5.      对航空公司的处理不满意?有另一个投诉机构
在加拿大,如果你觉得航空公司没有合理解决投诉,则可以去加拿大交通署抱怨(Canadian Transportation Agency)。
交通署接受空中旅行问题的投诉,并可能帮助你寻求航空公司的赔偿。

去年,该机构收到了对航空公司的500多个消费者投诉,过去五年的投诉加在一起超过3000个。

来源 RCI

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