Log and report client issues for proactive follow up purposes and statistic gathering on courier performance.
Responsible for handling irate clients gaining their confidence and rebuilding their trust with supplier and ADP
Proactively identify clients which may be potential for chronic delivery delays, advise delivery vendor ensure delivery service is improved going forward
Update client related databases pertaining to address changes, defects, calls, etc.
Make recommendation for credit of delivery charges
Proactive calls to clients for delivery Services performance follow up and to inform clients of delivery delays.
Communicate and coordinate follow-up with other teams and internal department as necessary.
Proficiency in handling client services inquiries regarding payroll deliveries.
Redirect any misrouted payroll delivery at the same time insuring department courier costs are minimized.
Make necessary arrangements for same day deliveries.
Keep all databases up to date by making necessary changes on the ADP and courier systems.
Perform early morning activities related to client and courier pick up
Support other team members by communicating any irregularities throughout the day.
Log and report missing payroll deliveries for statistic purposes.
Commitment to work in a team environment demonstrating a positive approach, cooperation and providing effective feedback and communication to backup each other in the interest of outstanding client satisfaction