Engage customers in day to day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions;
Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters;
Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking;
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management;
Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence;
Participate in the timely and accurate completion of business processes and procedures;
Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics;
Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.