● 招聘公司：TD Bank
● 公司简介：道明银行总部设在加拿大的多伦多，在全球范围设有办公场所。TD银行财团通过全球许多重要金融中心的四大业务向1400多万客户提供服务TD银行财团位列世界在线金融服务公司的前列，拥有450多万在线客户，是加拿大第三大特许银行。● 招聘职位：客户体验专员 ● 职位类型：兼职 ● 职位薪酬：$20,000+ ● 工作内容： - 按照标准操作程序、行业规则和TD的行为规范和道德规范处理存款、取款和票据支付等金融交易；
- 理解并确定客户的需求，为客户提供针解决方案，同时谨慎处理机密事项；
- 通过推动银行解决方案和及时准确地完成业务流程，实现指定的目标和业务目标；
- 与客户建立个人联系，就银行解决方案和流程向他们提供适当和清晰的建议；
- 协助建立一个积极、多元及公平的工作环境，提升团队效能及参与个人表现发展；
- 协助团队，尊重同事，保持专注，让每个人都了解日常活动的最新情况；
- 提供高质量的客户体验，并在有机会的情况下提出运营改进建议，以改善和实现卓越的运营。
● Responsibilities： - Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
● 职位要求： - 高中学历，一年以上相关工作经验；
- 本科或同等学历为佳；
- 较强的行政、组织、计划和时间管理能力，能在快节奏的环境中工作；
- 掌握MS Office办公软件(Word、Excel、Outlook)和互联网的使用知识；
- 有进取心，能够锻炼自己的主动性，能够准确地处理多项任务，并能变更优先级；
- 具有良好的客户沟通技巧，能够冷静、礼貌、有效地与不同的人进行沟通。
● Requirements： - High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
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