● 招聘公司：卡特彼勒公司（Caterpillar）
● 公司简介：卡特彼勒公司（Caterpillar），成立于1925年，总部位于美国伊利诺州。是世界上最大的工程机械和矿山设备生产厂家、燃气发动机和工业用燃气轮机生产厂家之一，也是世界上最大的柴油机厂家之一。
● 招聘职位：技术服务代表 ● 职位性质：全职 ● 职位薪酬：$70,000+ ● 工作内容： - 管理公司保单保修结算，与服务专家合作，确保经销商识别和修复产品缺陷；
- 在指定时间范围内为经销商提供产品改进计划咨询，并提供技术指导，旨在为经销商提供咨询；
- 与服务专家合作，确保经销商达到目标，向服务运营专家提供有关车间运营、服务流程改进和系统的信息，帮助经销商提高服务质量，提高盈利能力，与其他销售代表一起开发支持销售工作的客户整体解决方案；
- 了解客户、经销商市场需求，了解您的工作团队和组织内做出的决策；
- 负责应用这些决策来支持和发展产品销售、经销商效率、整体细分市场增长、流程改进、销售管理流程改进等；
- 学习应用产品、技术、行业等知识，支持卡特彼勒、经销商和客户的期望和需求。
● Responsibilities： - Administer company policy warranty settlements and work with service specialists to ensure dealers have technical capability to identify and repair product deficiencies.
- You will counsel dealers in managing Product Improvement Programs cost effectively and within designated time frames and provide technical guidance and counsel dealers on presentations designed to inform customers of service advantages.
- Work with Service Specialists to ensure dealers meet targets; provide input to Service Operations Specialists for shop operations, service process improvements, and systems; help dealers achieve higher service quality and improve profitability; and work with other reps to develop total customer solutions that support sales efforts.
- Understand customer/dealer market needs and build an understanding of how and why decisions are made within your work group and organization.
- You will be responsible for applying those decisions to support and develop product sales, dealer effectiveness, overall segment growth, process improvement, sales management process improvement, etc.
- You will also learn to apply knowledge of products, technology, industry, etc., in support of Caterpillar, dealer and customer expectations and needs.
● 职位要求： - 较强的沟通和领导能力；
- 市场营销或工程课程的学士学位；
- 5年以上外勤工作经验；
- 具有独立工作的能力，能与工作小组、经销商人员和客户有效沟通；
- 必须愿意在区域内经常出差；
- 了解卡特彼勒的产品、政策和程序；
- 会讲法语是一种优势，但不是必须。
● Requirements： - Strong communication and leadership skills.
- A bachelor’s degree in an accredited Marketing or Engineering curriculum.
- 5 or more years prior experience in field assignments.
- Demonstrated ability to work independently, communicate effectively with others in the work group, dealer personnel and customers.
- Must be willing to travel extensively (50-70%) within territory.
- Knowledge of Caterpillar products, policies, and procedures
- French speaking is an asset, but it is not required for the position
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