● 招聘公司：National Bank Of Canada
● 公司简介：加拿大国家银行是一个综合性金融集团，我们的职责就是在核心市场为消费者、中小型企业及大型集团提供综合性金融服务，以及为它遍布全世界的客户提供特别服务。
● 招聘职位：客户服务经理 ● 职位性质：全职 ● 职位薪酬：$70,000+ ● 工作内容： - 管理有关交易和银行服务的投诉，并处理和记录分行收到的投诉，解决投诉以提高客户满意度；
- 与分店经理一起制定计划并实施，通报客户忠诚度管理(CLM)和私密顾客计划；
- 向你的团队解释相关规则，并确保遵守；
- 与你的团队或其他单位一起完成各种任务、分析或监督；
- 识别个人和商业银行部门活动的风险。
● Responsibilities： - Manage complaints concerning transaction and retail banking services as well as handle and document complaints received at the branch to make sure their resolution improves client satisfaction
- Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results regarding the Client Loyalty Management (CLM) and mystery shopper programs
- Explain to your team the rules for client segmentation, referrals, transactions, risk management, regulatory compliance and branch operating procedures, and make sure they are followed
- Work with your team or other units to complete various mandates, analyses and special projects, or supervise such activities
- Identify the risks inherent to Personal and Commercial Banking sector activities
● 职位要求： - 学历：a.大专以上，商务(或相关领域)专业毕业，4年以上工作经验，1年以上人事管理经验，2年以上业务开发和客户服务经验；b.商务、金融(或相关领域)学士学位，至少一年的工作经验，加上在人事管理、业务发展和客户服务方面的经验；c.高中或大学学历，至少5年工作经验，包括类似工作经验或至少2年人事管理经验，2年业务开发和客户服务经验；d.本科学历，2年以上相关工作经验，至少1年以上人事管理工作经验，2年以上业务拓展和客户服务工作经验；
- 掌握金融产品和服务的知识是一项优势；
- 掌握书面口头英法双语是一种优势。
● Requirements： - a.College Diploma in Business (or related field) and at least 4 years of experience combined to one year of experience in personnel management and 2 years in business development and customer service;b.Bachelor's degree in Business, Finance (or related field) and at least one year of experience combined to an experience in personnel management and in business development and customer service (an asset);c.High School Diploma/College Diploma and a minimum of 5 years of experience including an experience in a similar function or at least 2 years in personnel management and 2 years in business development and customer service;d.Bachelor's degree and a minimum of 2 years of experience including an experience in a similar function or at least one year of personnel management and 2 years in business development and customer service;
- Knowledge of financial products and services, an asset;
- Bilingualism both spoken and written (English and French), an asset.
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