● 招聘公司：HSBC
● 公司简介：汇丰集团是全球规模最大的银行及金融机构之一。汇丰集团在欧洲、亚太地区、美洲、中东及非洲76个国家和地区拥有约9,500家附属机构，在全球拥有超过1亿1千万的顾客。● 招聘职位：操作风险和管理专员 ● 职位类型：Full Time ● 职位薪酬：$70,000+ ● 工作内容： - 以积极、及时和适当的方式处理与客户有关的理财管理；
- 保持对相关产品和服务的基本了解和技术知识；
- 支持管理层为满足客户需求执行适当的解决方案，并确保跟进；
- 与相关合作伙伴进行有效沟通和良好合作；
- 主动发现问题，并向分行管理层和汇丰运营、服务和技术提供反馈，以改进产品和服务流程；
- 确保所有流程和程序准确，并符合汇丰银行政策标准和监管要求；
- 遵守集团政策和内部的相关流程；
- 完成分配的其他职责。
● MAJOR RESPONSIBILITIES： - Handle client’s inquiries relating to the Premier Relationship Management’s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer’s queries at the first point of contact and minimize referrals to the Premier Relationship Management for routine transactions.
- Maintains a basic understanding and technical knowledge of relevant products and services
- Support Premier Relationship Managements to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up
- Communicate effectively and works well with other teams within the Branch, Call Center, HSBC Operations, Services and Technology, and other relevant partners that impact the client’s experience of HSBC; in order to ensure a consistent approach and application of Premier standards
- Proactively identifies opportunities/issues and provides feedback to branch management and HSBC Operations, Services and Technology to improve products and service processes
- Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards and regulatory requirements
- Adhere to all relevant processes and procedures of the Group Compliance Policy and internal controls
- Complete other responsibilities, as assigned.
● 职位要求： - 具有较强的人际交往能力、决策力和交付能力；
- 中学毕业，大学毕业优先；
- 有至少两年金融服务业工作经验；
- 有零售或高级销售经验者优先；
- 了解核心产品、首要建议，熟悉零售和理财产品流程；
- 了解关系管理系统，扎实的分行操作流程知识
- 持有洗钱意识证书，市场相关监管知识
- 熟悉汇丰银行和个人银行业务
- 能够使用Word和Excel；
- 懂第二语言是一项资产。
● REQUIRED QUALIFICATIONS： - Strong interpersonal and empathy skills with strong decision making and ability to deliver
- Secondary school graduation required, University / College degree preferred
- Minimum of two years working in financial services industry
- Previous experience in Retail/Premier sales preferred
- Understanding of core products, Premier proposition, and familiar with retail and wealth product processes
- Understanding of relationship management systems (Credit Risk Management and Relationship Managed Platform etc.)
- Solid knowledge of appropriate branch operational procedures，Money Laundering Awareness Certificate held
- Knowledge of relevant regulatory governance in market，Good knowledge of HSBC and personal banking
- Ability to use Word and Excel
- Understands/ speaks second language is an asset
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