● 招聘公司：RBC
● 公司简介：加拿大皇家银行（Royal Bank of Canada）成立于1864年，是加拿大市值最高、资产最大的民营银行，也是北美领先的多元化金融服务公司之一。在全球，加拿大皇家银行拥有约七万名员工，在30多个国家设立有分支机构，为1400多万客户提供各类金融服务。
● 招聘职位：金融安全顾问 ● 职位性质：Full-time, Permanent ● 职位薪酬：$50,000+ ● 工作内容： - 提供优质的客户体验，与客户建立联系，并提供保险解决方案；
- 通过完成新业务，为团队销售计划做出贡献；
- 深化客户关系，增加产品数量，提高客户回头率；
- 识别需求并与RBC保险咨询中心内外的销售伙伴合作，满足客户需求，提高销售业绩，为客户提供优质的服务；
- 确保与所有客户有效地沟通。
● Responsibilities： - Provides a superior client experience, creating clients as advocates by listening and connecting with clients through discovery discussions and providing insurance solutions
- Contributes to team sales plan by achieving new business, up sell, cross sell and referrals goals
- Maximize opportunity spotting with all clients to: deepen client relationship, increase number of products per client and improve client retention
- Identify needs and collaborate with RBC sales partnerships within and outside of the RBC Insurance Advice Centre, when required to meet client needs and maximize opportunity spotting with all clients to increase effective client referrals to RBCI Partners, improve sales results and contribute to a superior client experience
- Ensure effective use of technology, tools and sales resources with all clients, ensuring advice driven discussions occur and are documented
● 职位要求： - 有由AMF颁发的有效人身保险许可证(LLQP)或愿意按时获得；
- 良好的法语和英语沟通能力；
- 专业的客户服务技能，为客户找到正确的解决方案；
- 良好的电话沟通能力和IT技能，以及较强的多任务处理能力和解决问题的能力；
- 我们的工作时间为周一至周五，早上8点到晚上8点；
- 有呼叫中心经验者优先。
● Requirements： - A valid Insurance of persons license (LLQP) issued by the Quebec Autorité des Marchés Financiers (AMF) OR willingness to complete the certificate by start date
- Excellent communication skills in French and English
- Professional customer service skills and a talent for listening, establishing rapport, and finding the right solutions for clients
- An excellent telephone manner and intermediate level of IT skills as well as strong multi-tasking and problem-solving skills
- A committed willingness and understanding of the expectation to work flexible shifts, as our Centre is open Monday - Friday, 08:00am to 8:00pm
- Call centre experience, an asset
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