● 招聘公司：CIBC
● 公司简介：加拿大帝国商业银行成立于1867年，是全球领先的金融机构，为加拿大和世界各地的1100多万客户提供全套的产品和服务。创新的文化，以及我们共同的信任、团队合作和责任的价值观，一直使加拿大帝国商业银行被评为加拿大最优秀的雇主之一。● 招聘职位：联络中心双语专员
● 职位类型：Part Time ● 职位薪酬：$20,000+ ● 工作内容： - 客户参与度-关注每一个客户体验，并在个人层面上建立联系，以提供卓越的客户体验；
- 解决问题-设身处地为客户着想。通过了解客户的需求并根据他们的需求推荐解决方案；
- 效率-有效地完成客户的请求。对CIBC系统和产品有很强的了解，能够快速解决问题
- 产品知识-深入了解CIBC的产品套件，并与他人合作，与客户建立联系；
- 精通计算机。
● Responsibilities： - Client Engagement - Focus on each client experience and connect on a personal level to offer an exceptional client experience. Engage in client-focused interactions that are meaningful and deliver trusted advice. Provide support for clients by helping them to manage their accounts and products. Connect and refer clients to the right CIBC contacts to enable their financial success.
- Problem Solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by understanding the client`s needs and recommending solutions based on their needs. Remain solution-focused in order to identify opportunities to help our clients.
- Efficiency – Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the CIBC systems and products to allow quick resolution of problems
- Product Knowledge – Deeply understand CIBC’s suite of products and collaborate with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals. Understand and leverage other internal departments within CIBC to assist clients on additional needs
- Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors.
● 职位要求： - 把客户放在第一位；
- 对人充满热情；
- 热衷于增长知识；
- 你要用心去做。你关心别人，倾听别人的经验并从中学习。
● Requirements： - You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
- You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
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