● 招聘公司：Shareworks
● 公司简介：Shareworks将尖端技术与卓越的客户服务和卓越的财富管理能力相结合，旨在简化股权计划管理的复杂性，同时帮助员工充分发挥其福利潜力。● 招聘职位：客户服务代表 ● 职位类型：兼职 ● 职位薪酬：$20,000+ ● 工作内容： - 处理向股票期权和股票购买计划参与者的电话
- 处理客户的需求和问题，同时让其他团队成员随时了解客户的需求和要求
- 使用Shareworks™和其他在线工具回答问题
- 处理投诉，确保所有的情况都被顺利解决
- 通过寻求实现每日呼叫量的基准来保持运营结果
- 遵循已建立的规则，以支持遵从性和审计目的
- 在个案的基础上轻松地执行或升级问题
- 通过完成活动来确保客户的满意
● Responsibilities： - Handling inbound and outbound calls to stock option and share purchase plan participants focused on transactions
- Addressing customer needs and challenges while keeping other team members updated with ongoing client requests and requirements
- Answering questions by using Shareworks™ and other online tools
- Handling complaints from participants, ensuring all situations are closed off or escalated appropriately
- Keeping operational results in mind by seeking to achieve daily benchmarks for call volume
- Following established rules that support compliance and audit purposes
- Comfortable enforcing or escalating issues on a case by case basis
- Ensure customer satisfaction by completion of activities – all situations closed off and follow up on any unresolved issues
● 职位要求： - 商务、商业、金融或相关领域的学位或文凭将优先录取
- 流利的英语口语和书面表达能力，精通其他语言被认为是一种优势
- 能通过电话、传真和电子邮件等多种服务方式与客户进行有效的沟通和客户服务
- 了解市场和交易将是一项优势
- 具有快速学习新工具、软件和技术的能力
- 较强的分析、关注细节和解决问题的能力
- 适应快节奏和不断发展的环境，包括不断学习和培训的机会
● Requirements： - Degree or diploma in Business, Commerce, Finance or similar area of focus would be preferred but is not mandatory
- Fluency in oral and written English is a requirement; fluency in other langues is considered an asset
- Proven success with communication and customer service in a variety of service mediums including direct contact via phone, fax and email
- Understanding of markets and trading would be a definite asset, but is not mandatory
- Demonstrated ability to learn new tools, software and technologies quickly
- Strong analytical, attention-to-detail, and problem solving skills
- Comfortable in a fast-paced and evolving environment which includes ongoing learning and training opportunities
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