- 招聘公司：ENGIE Services
- 公司简介：我们集团是全球低碳能源和服务的参考机构。为了应对气候变化的紧迫性，我们的目标是成为客户(尤其是企业和地方政府)零碳转型的全球领导者。我们依靠我们的核心业务(可再生能源，天然气，服务)提供有竞争力的交钥匙解决方案“作为服务”。
- 在指定的客户范围内积极完成并超越销售指标和销售目标;
- 与现有客户一起开发新业务，并确定需要改进的地方以满足业务目标和指标;
- 与大客户、利益相关者和高管建立可信赖的顾问关系;
- 清楚地向内部利益相关者传达月度/季度计划的进展情况;
- 发展和维护与客户的关系，同时管理客户的期望和关于客户或设施/建筑的任何可能的升级;
- 与运营和执行团队合作，识别增长机会(构建运营技术);
- 预测和跟踪关键客户指标(如销售业绩和年度预测);
- 编制帐目状况报告;
- 管理所有客户请求，并根据需要处理所有与大楼/客户相关的问题升级。
- Work proactively to meet and exceed quotas and sales goals within the designated accounts;
- Develop new business with existing client and identify areas of improvement to meet business objectives and quotas;
- Develop a trusted advisor relationship with key accounts, stakeholders and executives;
- Clearly communicate the progress of monthly/quarterly initiatives to internal stakeholders;
- Develop and maintain relationship with the client while managing expectations and any potential escalations regarding the account or the facilities/building;
- Identify growth opportunities (Building Operational technologies) in collaboration with operations and the executive team;
- Forecast and track key account metrics (ex. sales results and annual forecast);
- Prepare account status report(s);
- Manage all client requests and address all issue escalations as needed and related to the building(s)/account(s).
- 工商管理或相关专业学士学位;
- 在管理关键基础设施的操作技术方面有丰富的经验;
- 8-10年丰富的客户管理经验;
- 有客户经理、大客户经理或其他相关职位的工作经验;
- 有技术销售和大客户增长的销售/业务发展记录;
- 扎实的CRM经验和MS Office;
- 工科教育背景(机械、电气)优先;
- 有系统开发周期和信息通信技术(ICT)知识/经验者优先;
- 有建筑/机械/电气工程方面的知识/经验者优先;
- 有机场设施管理经验者优先。
- 较强的中英文口头和书面沟通能力;
- 客户管理和客户管理技能;
- 优秀的业务开发技能。
- Bachelor’s degree in Business Administration or any related field;
- Solid experience in operational technology (OT) that manages critical infrastructures;
- 8-10 years of strong Account Management experience;
- Proven work experience as an account manager, key account Manager or any other relevant role;
- Proven sales/Business development track record in technical sales and growing key accounts;
- Excellent business development experience;
- Solid CRM experience and MS Office;
- Demonstrated ability to influence, negotiate;
- Proven ability to juggle multiple accounts and projects at a time.
- Technical education background in engineering (mechanical, electrical) is considered an asset;
- knowledge/experience with system development lifecycle and Information communication technologies (ICT) is an asset;
- knowledge/experience in building/mechanical/electrical engineering is an asset;
- Experience in Facility Management or airport industries is an asset.
- Customer centric and focused;
- Strong verbal and written communication skills in both English and French;
- Excellent listening and time management skills;
- Account Management and client management skills;
- Strong negotiation skills;
- Excellent Business development skills.
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