● 招聘公司：Service Corporation International Canada
● 公司简介：国际服务公司(NYSE:SCI)，总部位于德克萨斯州休斯顿，是北美领先的殡葬护理产品和服务提供商。截至2016年9月30日，SCI运营着1531个殡葬服务场所和471个墓地(包括262个组合地点)，分布在45个州、加拿大8个省、哥伦比亚特区和波多黎各。SCI通过其业务推广尊严纪念®品牌，确保产品质量、价值、关怀服务和卓越的客户满意度。● 招聘职位：接待员 ● 职位类型：兼职 ● 职位薪酬：$40,000+ ● 工作内容： - 接听来电并协助来电者提出任何问题或意见;直接呼叫适当的团队成员，并在可能的情况下解决呼叫。
- 问候并接待客户家属和访客，保持友好的同理心，并在需要时提供帮助和指导。
- 礼貌地提供与服务和产品相关的信息，以满足或超过内部和外部客户的期望。
- 提供与应付账款和应收账款相关的信息
- 保持一个舒适的环境，根据需要为客户家庭提供饮料和其他设施。
- 确保入口区域的清洁，提供必要的清洁服务
- 维护日常设施计划
- 协助MeM的准备工作，包括扫描照片和校对
- 研究家谱要求的记录
- 处理零用现金和银行存款
- 订购标记、花岗岩和最终日期卷轴
- 维护契约和信任文件
- 完成安装工作订单(IWO)
- 完成分配的其他任务
● MAJOR RESPONSIBILITIES： - Receives incoming telephone calls and assist callers with any questions or comments; direct calls to appropriate team members and resolve calls when possible.
- Greets and receive client families and visitors, maintaining a friendly empathic attitude and offering assistance and guidance as needed.
- Provides information associated with services and products courteously and in a polite manner, with a goal to meet or exceed internal and external customer expectations.
- Provides information associated with Accounts Payable and Accounts Receivable
- Maintains a comfortable environment, providing beverages and other amenities for the client families as needed.
- Ensures the entrance area of the facility is clean by providing light housekeeping as necessary
- Maintains daily facility schedule
- Assists in MeM preparation, including scanning photos and proofreading
- Researches records for genealogy requests
- Processes Petty cash and bank deposit
- Orders markers, granite, and final date scrolls
- Maintains deed and trust files
- Completes Installation Work Orders (IWO)
- Performs other duties as assigned
● 职位要求： - 高中或同等学历
- 至少6个月的文书或客户服务经验
- 熟悉秘书和办公室行政程序
- 熟悉标准办公设备，包括多线电话系统，电脑，计算器，复印机，打印机和传真机
- 良好的人际关系技巧，能够处理敏感和机密的情况。职位需要不断表现出沉着、机智和外交手腕。
- 专业的口头和书面沟通技巧
- 保密能力
- 注重细节，准确记录信息
- 能够同时处理多项任务并设定优先级
● REQUIRED QUALIFICATIONS： - High school diploma or GED equivalent
- Minimum 6 months clerical and/or customer service experience
- Knowledge of secretarial and office administrative procedures
- Working knowledge of standard office equipment including multi-line phone system, computers, calculators, copiers, printers, and fax machines
- High level of interpersonal skills to handle sensitive and confidential situations. Position continually requires demonstrated poise, tact, and diplomacy.
- Professional communication skills both orally and in writing
- Ability to maintain confidentiality
- Attention to detail and accurately take messages and information
- Ability to multi-task and set priorities
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