● 招聘公司：National Bank Of Canada
● 公司简介：加拿大国家银行是一个综合性金融集团，它的职责就是在核心市场为消费者、中小型企业及大型集团提供综合性金融服务，以及为它遍布全世界的客户提供特别服务。
● 招聘职位：客户服务代表 ● 职位性质：兼职 ● 职位薪酬：$20,000+
● 工作内容： - 提供个性化、高效率的服务
- 通过识别和预测客户的需求，引导他们使用电子解决方案(ABM或Internet)或合适的顾问来管理客户
- 建议并告知客户银行的具体产品和服务
- 进行经营活动
- 接听电话和客户要求
- 完成预定的培训活动，以获得该职位所需的知识
- 学习并遵守既定的政策、标准和程序
- 候选人需要能够识别个人和商业银行部门活动固有的所有风险
● Responsibilities： - Offer personalized and efficient service
- Take charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor
- Propose and inform clients about specific Bank products and services
- Perform operational activities
- Answer phone calls and client requests
- Complete the scheduled training activities in order to acquire the knowledge required for the position
- Learn and comply with established policies, standards and procedures
- The candidate needs to be able to identify all risks inherent to the Personal and Commercial Banking sector’s activities
● 职位要求： - 高中以上学历，两年以上相关工作经验或大专以上学历
- 销售和客户服务经验
- 具备银行产品和服务方面的知识
- 灵活安排工作时间是一种优势
- 灵活覆盖多个分支，是一项资产
- 口语和写作-英语和法语
● Requirements： - High school diploma and two years' relevant experience or College diploma
- Sales and customer service experience
- Knowledge of banking products and services, an asset
- Flexibility to work schedules, an asset
- Flexibility to cover several branches, an asset
- Bilingualism (spoken and written) - English and French
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