● 招聘公司：Planaxis | Groupaxis
● 公司简介：Planaxis | Groupaxis咨询服务是一家加拿大公司。该公司在2018年的营业额为1500万加元，拥有120多名顾问。在金融、保险、服务和工业领域的大型集团的支持下，在数字转换和SI系统的重铸项目中，该公司成功地在金融领域建立了在支付和财政部、SWIFT、风险和市场活动中的垂直专家中心。
● 招聘职位：分析支持应用 ● 职位性质：兼职 ● 职位薪酬：$40,000+
● 工作内容： - 支持外汇、利率和信贷、股票市场的贡献、交易和头寸跟踪软件
- 快速解决职能和技术问题，并向相应的指挥系统报告事件。
- 解决复杂金融环境中的功能问题，使用不同的应用程序和区域/或全球架构
- 提供功能和技术专长，以生产和促进质量和可持续的解决方案。
- 自动化控制监控贡献工具、谈判和相关参考文件的适当功能的指标，
- 与用户就应用程序故障进行沟通
- 与来自纽约、巴黎、香港的团队保持联系
- 了解受监管的环境和客户活动的约束
- 执行新版本的部署后测试(质量保证)
- 处理用户搜索数据的查询和特殊查询
- 使用错误日志和产品技术文档等来源的技术研究过程，并确定解决问题和提高效率的解决方案
- 尊重内部标准、标准和IT流程(ITIL)
- 及时与客户及IT管理层沟通项目生产及状态
- 与不同层次的观众进行有效的口头和书面沟通
- 与开发团队(纽约/巴黎)合作管理新版本
- 与全球支持团队(巴黎/亚洲)合作，确保为最终用户提供高质量的支持
- 有效管理与最终用户社区的客户关系
● Responsibilities： - Supporting contribution, trading and position tracking software for foreign exchange, interest rate and credit, and equity markets,
- Provide rapid resolution to functional and technical issues and report incidents to the appropriate chain of command. End-users included: Traders, Sellers, Auditors, Middle Office,
- Solve functional problems in a complex financial environment, with varied applications and regional and / or global architectures. Multi-tasking environments,
- Provide functional and technical expertise (log analysis) to produce and promote quality and sustainable solutions. Define and maintain the application support guide,
- Automation of controls are indicators to monitor the proper functioning of the contribution tools, negotiation and related referential documents,
- Communicate with users in connection with application failures,
- Liaise with teams from New York, Paris, Hong Kong,
- Understand the regulated environment and the constraints of client activity,
- Perform post-deployment testing of new releases (quality assurance),
- Process queries and ad hoc queries of users' search data,
- Respond to the user within a set timeframe depending on the severity of the problem, document and track (case study, issues, impact studies, action plan),
- Technical research processes using sources such as error logs and technical documentation of products and identifying solutions to solve problems and improve efficiency,
- Respect internal standards, standards and IT processes (ITIL),
- Timely communication of project production and status to the client and IT management,
- Effective oral and written communication with the various audiences and at the appropriate levels,
- Collaboration with development teams (NY / Paris) for the management of new versions,
- Collaboration with the global support team (Paris / Asia) to ensure quality support for end-users,
- Effectively manage the Customer relationship with the end user community.
● 职位要求： - 教育程度和经验水平:大学本科，理科和数学专业，计算机专业，
- 3年以上复杂信息系统环境IT工作经验，
- 有企业和投资银行或资产融资方面的经验。
- 能够处理复杂的信息系统，
- 了解市场金融领域(利率市场、衍生品、股票、信贷等)，
- 英语写作和口语的自主性，
- 组织能力强，有条理，善于分析，
- 沟通技巧。
● Requirements： - Education and level of experience: University degree with a strong content in science and mathematics, specialization in computer science,
- 3 years or more of IT experience in a complex information systems environment,
- Experience in corporate and investment banking or finance an asset.
- Ability to work with complex information systems,
- Knowledge of the market finance universe (interest rate markets, derivatives, equity, credit, etc.),
- Written and oral autonomy in English,
- Sense of organization, methodical, analytical,
- Communication skills.
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