● 招聘公司:Omnitrans● 公司简介:40多年来,Omnitrans一直是北美主要进出口商值得信赖的合作伙伴。Omnitrans在加拿大、美国和中国设有办事处,提供一整套协同物流解决方案,包括:加拿大和美国的海关经纪、海关咨询、国际货运代理、卡车货运和全球快递服务。
● 招聘职位:客户服务代表 ● 职位性质:全职,临时工
● 工作内容: - 监控空运货物预订,确保从代理商处收到的预警报及时处理;
- 核对收到的带有预订批准通知的货物文件,确保准确性;
- 协调进口空运货物的订舱,确保与代理商和客户保持沟通,为他们提供必要的信息;
- 提供一流的客户服务,确保准确的时间表,信息,程序,文件和适当的费率和服务;
- 海外沟通文件要求、出货跟进、船期安排和其他信息,确保出货离开;
- 下班后通过电子邮件或最后一分钟的预订和更改提供支持,确保为客户提供卓越的服务;
- 与航空公司、联合装载机和到货仓库一起跟踪发货情况,确保预计的到货时间和货物路线得到遵守。为客户提供更新;
- 处理发货账单信息,创建要发送的账单发票;
- 为海关放行的货物准备发货说明;
- 与运输公司沟通,协调到最终目的地的提货和发货;
- 用发货信息更新系统,包括发货证明。
● Responsibilities:
- Monitor air cargo bookings and ensure pre-alerts received from agents are process in a timely manner;
- Verify cargo documentation received with booking approval notice to ensure accuracy;
- Coordinate Import Air Freight shipment bookings and assure constant communication with Agents and clients to provide them with necessary information;
- Provide stellar customer service by ensuring the accuracy of schedules, information, procedures, documents and proper rates and services;
- Overseas communication for documentation requests, shipment follow-ups, schedules and other information to ensure shipment departure;
- After hours support through email or last minute bookings and changes to ensure service excellence to our customers;
- Track shipments with airlines, co-loaders and arrival warehouses to ensure estimate time of arrival and cargo routing are respected. Provide clients with updates;
- Process shipment billing information and create billing invoices to be sent;
- Prepare delivery instructions for customs released shipments;
- Interface with transport companies to coordinate pick up and delivery of shipment to final destination;
- Update the system with shipment information, including proof of deliveries.
● 职位要求: - 3年以上空运(进出口)工作经验;
- 掌握法语和英语;
- 良好的人际关系和沟通技巧(有客户服务经验者优先);
- 能够同时处理多项任务;
- 极具组织性和系统性。
● Requirements: - Minimum of 3 years of experience in Air Freight Operations (Import & Export);
- Bilingual (French & English);
- Strong interpersonal and communication skills (customer service experience is an asset);
- Ability to multi-task;
- Extremely organized and systematic.
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