● 招聘公司： 加拿大加鼎银行（Desjardins Group）点击申请
● 招聘职位： 成员接收代理（Member Reception Agent） ● 工作内容： - Consistently adhere to Desjardins service standards when welcoming members and customers in order to provide a distinctive experience;
- As time permits, foster member and customer autonomy by assisting them in the optimal use of alternative tools and channels (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, and complementary channels such as the Student Service Centre and Desjardins Bank);
- Ensure that members and customers experience a reasonable waiting time in the waiting room. To that effect, observe their reactions and maintain their satisfaction;
- Pay attention to the needs of members and customers to ensure their full satisfaction and seize sales opportunities;
- When coming into contact with members and customers, work to strengthen the trust they have in Desjardins by adequately meeting their needs;
- As needed, schedule appointments following the process established by the caisse.
● 工作要求： - 高中文凭；
- 至少两年相关工作经验；
- 对于魁北克的空缺职位，请注意法语是必需的；
- 熟练掌握高级英语口语；
- 熟悉所有柜台和便利产品及服务；
- 了解Desjardins针对caisse会员的所有产品和服务，以及由商业中心、组件、分销网络/渠道以及竞争对手提供的产品和服务；
- 了解安全措施、法律框架和内部控制；
- 了解金融服务合作社的理念和基本原理；
- 接待流程知识；
- 了解caisse团队的一般职责(组织结构、角色和职责)。
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