● 招聘公司： 加拿大永明金融集团（Sun Life Financial）点击申请● 招聘职位： 投资基金双语客户服务代表（Bilingual Client Services Representative, Investment Funds） ● 工作内容： - Provide timely and accurate information to all incoming telephone inquiries regarding our wealth and financial products, by utilizing automated telephone systems, computer applications, training material and other applicable resources;
- Ensure accurate and timely processing of all client/agent telephone-initiated requests, address, resolve or escalate if necessary, any daily operational service issues;
- Ensure thorough records are maintained by documenting all actions taken to process telephone-initiated inquiries;
- Adhere to all measurable department performance standards including but not limited to the following: schedule adherence, quality, productivity, etc.
● 工作要求： - 拥有学士学位或有同等工作经验者优先；
- 1年以上客户服务经验；
- 较强的沟通组织能力和优先排序能力；
- 具有扎实的分析和解决问题的能力，能够在快节奏、高要求的环境中工作；
- 熟练的计算机和数学技能。
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