● 招聘公司： 加拿大加鼎银行（Desjardins Group）点击申请
● 招聘职位： 客户服务代理（Customer Service Agent） ● 工作内容： - Considers questions from clients, performs necessary research and answers information requests or proposes adapted solutions and modifies client files.
- Analyzes more complex or specific requests and directs clients to specialized contact persons depending on needs.
- Enters information using current tools and systems and processes requests according to established timelines and productivity and quality standards.
- Identifies opportunities to improve quality of service and current operations.
- Compiles information and statistics on current operations, updates files and prepares reports at the request of the supervisor.
- Conducts administrative activities of medium complexity in order to support team members (statistics, document management, simple writing, photocopying, receiving and sending documents, taking calls, etc.).
● 工作要求： - 你必须符合职位简介中强制性的要求，才能成为合格的候选人；
- 对于魁北克的空缺职位，需要法语知识；
- 德斯贾丁斯跨部门的技能；
- 责任，合作，客户关注，创新；
- 这份工作的关键能力；
- 有效沟通，人际交往能力强，环境适应能力强；
- 工业学校文凭(必修)。
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