● 招聘公司： 蒙特利尔银行金融集团（BMO Financial Group）点击申请● 招聘职位： 服务代表（Service Representative） ● 工作内容： - Process and/or fulfill transactions, perform audit/reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis.
- Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures.
- Record and verify data for fulfillment and/or further handling.
- Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved.
- Perform administrative tasks such as distributing/collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activities on a daily, weekly or monthly basis.
- Resolve escalated work or issues from more junior staff, as appropriate.
- Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/revised.
- etc.
● 工作要求： - 高中毕业或同等工作经验；
- 1 - 2年相关工作经验；
- 了解业务部门使用的标准桌面应用程序；
- 对业务部门的关键产品和服务、流程和控制有良好的知识和理解；
- 对风险和监管要求有良好的了解；
- 具备部门系统和应用的基本知识；
- 良好的分析和解决问题的能力和书面、口头沟通能力。
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