● 招聘公司： 汇丰银行加拿大（HSBC in Canada）点击申请● 招聘职位： 个人银行业务员（Personal Banker） ● 工作内容： - Perform a variety of sales and service activities to retail, mass affluent, high net worth and business banking customers, either face to face or through an alternate channel.
- Put emphasis on counter services, risk operation and control.
- Recognize opportunities by making referrals for client conversion, acquisition of new account relationships and or cross and up-sell of HSBC products and services that cross multiple distribution channels.
- Responsible for ensuring the accurate and timely processing of all activities.
- Ensure compliance, security and fraud, operational and system controls in accordance with HSBC regulatory standards and government regulations.
- Provide operational support as required.
- Identify and understand basic customer needs in order to exceed customer expectations to complete transactions with speed, efficiency and certainty.
- Act as first level escalation for handling customer inquiries.
● 工作要求： - 注重柜台服务、风险操作和控制；
- 通过为客户转换、获得新客户关系以及交叉和向上销售跨多个分销渠道的汇丰产品和服务来识别机会；
- 负责确保所有活动的准确和及时处理；
- 保持卓越和礼貌的服务，以促进产品和扩大客户关系；
- 为客户提供公平的结果，确保自己的行为维护金融市场的有序和透明运作；
- 积极参与和协助银行的所有促销计划，销售和直接营销活动。
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