● 招聘公司: 蒙特利尔银行金融集团(BMO Financial Group)点击申请● 招聘职位: 数码客户服务专员(Digital Customer Care Specialist) ● 工作内容: The role sits within the Online Banking team, and uses social media channels to provide effortless and high level customer service to our clients. The majority of your time will be spent engaging with clients in posts about our brand, both good and bad, as well as handling any complaints and collaborating with the relevant parts of the business in order to efficiently resolve customer issues. ● 工作要求: - 必须具备环球团队的经验(日常银行和万事达);
- 热爱并积极参与社交媒体渠道(Facebook、Twitter、Instagram、YouTube、谷歌+等);
- 2年以上呼叫中心客户服务经验;
- 有处理复杂客户问题的经验;
- 英语和法语流利者优先;
- 熟练使用Microsoft Word、Excel和Outlook;
- 30+ wpm,优秀的自我编辑能力;
- 有企业社交媒体管理经验者优先;
- 高中以上学历,相关大专以上工作经验者优先。
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